Clinic & Spa Policies
New Clients: Please arrive 15 minutes ahead of your scheduled appointment time to fill out the needed paperwork. Failure to do so decreases the time the massage therapist, esthetician or spa associate is able to provide for your service. If you are coming with other parties, please let them know as well.
Rescheduling/Cancellations and Missed Appointments: You will receive an email reminder 4 days prior to your appointment, a courtesy reminder call 24 – 48 hours prior to the day of your appointment, and a courtesy text message reminder the day of your service. Your consideration is requested in cancelling or rescheduling appointments. A 24 hour notice is required should you need to cancel or reschedule your reserved appointment time. For parties of two or more, a 48 hour notice is required. Rescheduling the day of your appointment will result in a $25 charge. Same day cancellations and missed appointments will be charged for the full service.
Tardiness: Since our therapists and estheticians work within a structured schedule, we ask that you arrive on time for all scheduled appointments. In the event you are late, we will only be able to provide you with the remaining time reserved for your service. You will be responsible for payment of the full service reserved.
Cell Phones: For the comfort of all of our Vital Living clients, please turn off or put your cell phone on vibrate in the clinic/spa area.
Minor’s Policy: Vital Living WellSpa treats clients of all ages. Minors under the age of 18 must have written consent from a parent or legal guardian for treatment. Parents are welcome, and sometimes encouraged, to stay in the room during the treatment. In the event a minor is receiving a “couples massage” where two people are receiving massage therapy at the same time in the same room, a minor female may only be with another female, a minor male may be with their mother or father or another male. Under no circumstances is a minor female in the same room with a male of any age.
Children’s Policy: We try to provide a tranquil, healing experience for all of our guests. For children that translates into a really long boring time to sit quietly and they become restless (ie, normal kids). Children may not be left unattended in the waiting area, therefore, we ask that children only visit the clinic/spa when they are receiving services.
Vital Living Gift Cards: We offer a variety of gifts perfect for any occasion. We will help you personalize a memorable experience for someone special. Please note: gift cards are non-refundable but they are transferable.
Communicating Your Preferences: All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of relaxation music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want your therapist to work deeper or be gentler, let her/him know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, please tell your therapist – they truly desire to provide you with superb service. We have several therapists; you are free to schedule consistently with one therapist or to work with different therapists. If your expectations are not met, please speak with Janet,Vital Living owner. We strive to exceed your expectations and make your Vital Living experience exceptional – you are very important to us.
Gratuities: Gratuities are not included in the price of the service. Gratuities are always appreciated but never required. Between 15% and 20% is customary, but you may of course leave more or less. For your convenience, your tip may be added to your check or credit card.
We Ask For a Credit Card to Guarantee Your Appointment: We require a credit card number to reserve your initial appointment and for all packages and group appointments consisting of 2 or more people. We also reserve the right to ask for your credit card to guarantee appointments on Saturday or busy holidays. Your card will only be charged if you fail to cancel your reservation within the time required or don’t show for your appointment. We appreciate your cooperation as multiple therapists may be involved in Spa Packages or group appointments.
Payment Methods: Because Vital Living WellSpa is categorized as “healthcare/medical” you are able to use your HSA, FSA, Benny card, etc. We also accept cash, checks, MasterCard, Visa and American Express cards. Our credit card machine is EMV compatible which provides you with the highest level of security.
Referral Policy: Referring our services to others is the ultimate expression of appreciation for your therapist and the benefit you have received. We value that so highly that for every referral, we’ll deposit up to a $20 credit into your “Vital Living Healthy Savings Account” for future use. You may redeem up to $20 per visit and apply it toward any service, excluding waxing. You can receive massage, facials or infrared wraps at discounted prices all year if you want! Or it’s a great opportunity to try something new. Credit may only be redeemed for services and may not be combined with any other discount offer. Credit may not be transferred to another user and must be used within 6 months.
Returned Checks: A $30.00 processing fee will be applied to all returned checks. We do however appreciate check payments as they keep our credit card fees down.
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