Terms of Service


By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with Vital Living WellSpa - Federal ID# 20-8900475.

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Vital Living WellSpa reserves the right to update and change the Terms of Service from time to time without notice. Continued use of the Service after any such changes shall constitute your consent to such changes. This page contains the most current version of the Terms of Service.

Violiation of any of the terms below will result in the termination of your Account. While Vital Living WellSpa prohibits such conduct, you understand and agree that to use the Service at your own risk.

New Clients

Please arrive 15 minutes ahead of your scheduled appointment time to fill out the needed paperwork. Failure to do so decreases the time the massage therapist, esthetician or spa associate is able to provide for your service. If you are coming with other parties, please let them know as well.

Rescheduling/Cancellations and Missed Appointments

You will receive an email reminder 4 days prior to your appointment, a courtesy reminder call 24 – 48 hours prior to the day of your appointment, and a courtesy text message reminder the day of your service. If your reserved appointment is not good for you, a 24 hour notice is required to give clients on our waiting list an opportunity to be scheduled. Rescheduling the day of your appointment will result in a $25 charge. Same day cancellations and missed appointments will be charged for the full service. For parties of two or more a 48 hour notice is required.

Tardiness

Since our therapists and esthetician work within a structured schedule, we ask that you arrive on time for all scheduled appointments. We will only be able to provide you with the remaining time reserved for your service. You will be responsible for payment of the full service reserved.

Cell Phones

For the comfort of all of our Vital Living clients, please turn off or put your cell phone on vibrate in the clinic/spa area.

Minor’s Policy

Vital Living WellSpa treats clients of all ages. Minors under the age of 18 must have written consent from a parent or legal guardian for treatment. Parents are welcomed to stay in the room during the treatment. In the event a minor is receiving a “couples massage” where two people are receiving massage therapy at the same time in the same room, a minor female may only be with another female, a minor male may be with their mother or father or another male. Under no circumstances is a minor female in the same room with a male of any age.

Children’s Policy

We try to provide a tranquil experience for all of our guests, and to children that translates into a really long boring time to sit quietly and they become restless (ie: normal kids). We ask that children only visit the clinic/spa when they are receiving services

Vital Living Gift Cards

We offer a variety of gifts perfect for any occasion. We will help you personalize a memorable experience for someone special. Please note: gift cards are non-refundable but they are transferable.

Communicating Your Preferences

All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of relaxation music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want your therapist to work deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, please tell your therapist – they truly desire to provide you with superb service. We have several therapists; you are free to schedule consistently with one therapist or to work with different therapists. If your expectations are not met, please speak with Janet,Vital Living owner. We strive to exceed your expectations and make your Vital Living experience exceptional – you are very important to us.

Gratuities

Gratuities are not included in the price of the service. Gratuities are always appreciated but never required. Between 15% and 20% is customary, but you may of course leave more or less. For your convenience, your tip may be added to your check or credit card.

We May Ask For a Credit Card to Guarantee Your Appointment

We require a credit card number to reserve all packages and group appointments consisting of 2 or more people. We reserve the right to ask for your credit card to guarantee appoints on Saturday or busy holidays. Your card will only be charged if you fail to cancel your reservation 48 hours in advance or don’t show for your appointments. We appreciate your cooperation as multiple therapists may be involved.

Payment Methods

Because Vital Living WellSpa is categorized as “healthcare/medical” you are able to use your HSA, FSA, Benny card, etc. We also accept cash, checks, MasterCard, Visa and American Express cards. Our credit card machine is EMV compatible which provides you with the highest level of security.

Referral Policy

Referring our services to others is the ultimate expression of appreciation for your therapist and the benefit you have received. We value that so highly that for every referral, we’ll deposit up to a $20 credit into your Vital Living Healthy Savings Account for future use. You may redeem up to $20 per visit and apply it toward any service, excluding waxing. You can receive massage, facials or infrared wraps at discounted prices all year if you want! Or it’s a great opportunity to try something new. Credit may only be redeemed for services and may not be combined with any other discount offer. Credit may not be transferred to another user and must be used within 6 months.

Returned Checks

A $30.00 processing fee will be applied to all returned checks. We do however appreciate check payments as they keep our credit card fees down.


Account Terms

  • You must be 13 years or older to use this Service.
  • You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  • You must provide your full legal name, a valid email address, and any other information requested in order to complete the signup process.
  • Your login may only be used by your or your family members. There are no restrictions on the number of logins you can create.
  • You are responsible for maintaining the security of your account and password. Vital Living WellSpa cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all activity that occurs from your account.
  • You agree that Vital Living WellSpa can send you booking reminders, relevant information and other marketing via phone, SMS and/or email. You can opt out of any marketing.
  • You must not use the Service for any illegal or unauthorised purpose. You must not use this Service to violate any laws in your jurisdiction, including but not limited to copyright laws.
  • You must not post or submit false information to the Service.
  • In its sole discretion, Vital Living WellSpa has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Vital Living WellSpa service, for any reason, at any time. Such termination of the Service will result in the deactivation or deletion of your Account, or denial of access to your Account. Vital Living WellSpa reserves the right to refuse service to anyone, for any reason, at any time.

Fees

  • Credit card security is implemented using secure SSL encryption on all transactions and may be stored at a secure, trusted, PCI compliant payment gateway and used by Vital Living WellSpa for payment processing.
  • All fees and transactions are in United States Dollars and are inclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties."

Cancellation Rates

Cancellation of a booking will incur the following charges:
  • Cancellations of less than 12 hours before the booking will forfeit the full booking fee.
  • Cancellations of less than 24 hours before the booking will forfeit the full booking fee.
  • Cancellations of less than 48 hours before the booking will forfeit the full booking fee.
  • Cancellations of 48 hours or more before the booking will not incur any penalty.
 

Modifications to Services and Prices

  • Vital Living WellSpa reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change with or without notice.
  • Vital Living WellSpa shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Vouchers

Unused vouchers cannot be transferred between clients.

Purchases containing multiple vouchers can only be used by a single person and cannot be split between people.


General Conditions

  • Your use of this website is at your sole risk. The website is provided on an "as is"and "as available" basis.
  • You must not modify, adapt or hack the website or modify another website so as to falsely imply that it is associated with the Vital Living WellSpa, or any other Vital Living WellSpa website.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website without the express written permission by Vital Living WellSpa.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Vital Living WellSpa customer, employee, member, or officer will result in immediate account termination.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • You understand that Vital Living WellSpa uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run.
  • Vital Living WellSpa does not warrant that (i) the website will meet your specific requirements, (ii) the website will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the website will be accurate or reliable, (iv) the quality of any products, websites, information, or other material purchased or obtained by you through the website will meet your expectations, and (v) any errors in the website will be corrected.
  • You expressly understand and agree that Vital Living WellSpa shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Vital Living WellSpa has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the website; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the website; (v) or any other matter relating to the website.
  • The failure of Vital Living WellSpa to exercise or enforce any right or provision of the Terms of website shall not constitute a waiver of such right or provision. The Terms of website constitutes the entire agreement between you and Vital Living WellSpa and govern your use of the website, superceding any prior agreements between you and Vital Living WellSpa (including, but not limited to, any prior versions of the Terms of website).

Questions


Please send any questions or comments about these Terms of site to info@vlmassage.com.